FREQUENTLY ASKED QUESTIONS
We strongly believe in our products and want every customer to leave satisfied, whether they like our products or not. This is the reason for the “Repp Money Back Guarantee”. Due to inevitable fraudulent activity we have set the guidelines below.
All policy information applies to purchases made directly through ReppSports.com. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer. Please contact customer service prior to sending any product back for a return, replacement, or exchange.
You can find our full refund policy here.
If the product you receive does not fit as expected, we can process an exchange for a different size. The customer is responsible for any return shipping fees. Apparel and gear must be returned in unused, unwashed, unworn condition for a refund. **Apparel not returned in the indicated unused, unwashed, unworn condition are subject to restock fees that will be deducted at the point of refund.
If the product you receive is defective, we can process an exchange for a new, identical item. Please contact [email protected] and provide images of the faulty product you received in order to begin the exchange process.
Please contact customer service prior to returning any goods for a refund or exchange. This will help to expedite the process for an improved experience.
We are unable to modify or amend orders after they are placed. Orders that have yet to ship may be cancelled and refunded so that a new order may be placed with the correct items. If the order has already shipped, please contact customer service for further advisement at [email protected].
How do I track the status of my order?
Coupon codes are applicable primarily on Repp Sports supplements, though a few of our partners and affiliates will have codes that can apply to foods. Only one coupon code may be used per order.
Can I use a promotional code in addition to a site-wide sale?
No. Promotional codes cannot be combined and used during site-wide sales.