COVID-19 Response and Updates - REPP Sports

REPP Sports Response To COVID-19 And Updates

Like you, all of us here at REPP Sports are consistently monitoring the effects of COVID-19. We wanted to share an update on how we are taking the proper steps to ensure you are greeted with the best possible online shopping experience.

We are currently open for business and shipping orders daily as our production team works around the clock to make sure all of your orders are taken care of as soon as possible. Our team is committed toward making sure there are no delays or back orders when preventable and we will be sending out updates as soon as possible.

While we are currently experiencing a high volume of orders and emails, the REPP Sports customer support team is actively fielding your questions and concerns regarding orders and general inquiries.

The safety and health of our dedicated customers and employees remain our highest priority at this critical time and we are adhering to the proper CDC guidance to help keep our facility sanitized at all times.

During this time of uncertainty, we want you to know that our team is here for you.

In addition, feel free to connect with us on all of our social media platforms to stay up to date with any news regarding special promotions, new product launches and much more!

We love hearing from you and ask that we all do our part in maintaining social distancing to flatten the curve.

Our team here at HQ wants you to stay safe and continue to monitor any updates regarding COVID-19 and guidelines being put in place by the CDC as it remains crucial towards facing this uphill battle.

Please see the following information for our FAQ regarding any order status or delay in shipping.

Frequently Asked Questions

Q: Why is my order still processing and when will it ship?

A: Unfortunately, due to the impeding effects of COVID-19, our suppliers are currently experiencing slow distribution times and unexpected delays in shipping. If your order has an item that is out of stock, your order will be shipped out once it arrives from our suppliers. Due to the high demand of orders, we experienced a shortage of inventory that we have proactively made sure to re-stock as soon as possible.

Q: I have not received an email reply from customer service, what can I do?

A: We apologize for any delay and inconvenience; our support team is currently experiencing an extremely high volume of case tickets. While they are working as fast as possible to make sure all emails are resolved in a timely manner, please allow additional time for your ticket to be followed up with.

Q: My order still has not shipped in over a week, why is this happening?

A: If you recently placed an order with a t-shirt and/or drawstring bag, certain sizes and bags were on back order and we experienced a delay in supplier shipping due to the reduced hours as an effect from COVID-19. We sincerely apologize for any delay regarding this and we are actively making orders that have seen a significant delay an extremely high priority.

We are dedicated toward making this right and would like to offer a discount on your next order. Please reach out to our support team via email here with your order ID and we will make sure to issue this for you.

Q: Are your hours still the same?

A: Yes, we are an essential business and our warehouse team is shipping orders daily. We are accepting orders and processing them as soon as possible to make sure your experience with REPP Sports remains uninterrupted.

Q: I never received an email or a shipping confirmation, when will I receive an email?

A: Please allow for additional time for case replies as our customer support team is fielding an unusually high amount of tickets and general inquiries. If you have tried to reach out to our social media team, please be sure to contact us through email and put your order ID in the subject line so that we can better assist you with any issues you may have.

If there are any delays in shipping, you will receive an alert from our support team notifying you of any unusual inventory problems.

Q: The shipping carrier lost my package, or it was undeliverable, what are the next steps?

A: If you never received your package but it was marked as delivered, we ask that you follow up with us with your tracking number provided, as well as the carrier to make sure a case ID is filed. Our team will follow up with the carrier to determine a resolution and we will make sure that this is taken care of should it be deemed to be lost or stolen.

Q: I never received a response on social media when I reached out, why is this?

A: While social media DM’s are being answered, we ask that any general order concerns are addressed through our support email. Unfortunately, certain direct messages can be lost in translation with certain privacy issues on third party social media platforms and may not always be answered. Our customer support email is the best way to get in contact with us should you have any questions or concerns.

3 thoughts on “REPP Sports Response To COVID-19 And Updates”

  1. Jackie Cataline

    Im curious as i am a Profess athlete if your products are fda approved as i am tested by Usada.. please let me know as i would like to be an rep.

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